Resumes, cheat sheets, packing lists

JORDAN REYES
Dallas, TX  ·  (555) 010-0148  ·  jordan.reyes@email.com
Passport valid through Mar 2032  ·  Spanish (fluent)  ·  Willing to report to any assigned base

SAFETY AND SERVICE PROFILE
Hotel supervisor who recovers angry guests without matching their volume, enforces house rules when it costs a booking, and keeps a short-staffed floor moving. Applying for Flight Attendant Trainee — not for the destinations.

EXPERIENCE
Front Desk Supervisor — Harborline Hotel, Dallas, TX
Mar 2022 – Present
• Recovered 8–12 guest failures a week (missed rooms, late arrivals, billing) without raising my voice; followed up before the next shift inherited the same problem
• Enforced ID, occupancy, and pool-safety rules when it was inconvenient, including walking revenue when documents did not match
• Trained 11 new hires on radio brevity, emergency assembly points, and when to call a manager instead of improvising
• Covered night audit and two departments on call-outs; never left a solo agent on a full house

Guest Services Associate — Harborline Hotel, Dallas, TX
Jun 2020 – Mar 2022
• Ran a 180-room front desk through COVID occupancy swings and last-minute crew bookings
• Documented incidents in the log the same hour they happened so the next agent was not guessing
• Learned every guest’s name on the 6 a.m. inbound — small, and it is the whole job

Barista / Shift Lead — Northside Coffee, Fort Worth, TX
Aug 2018 – Jun 2020
• Opened the store, counted the till, and de-escalated rush-hour mistakes before they became Yelp
• Built the close-out checklist the owner still uses

EDUCATION
High School Diploma — North Dallas High School, 2018

SKILLS THE CABIN ACTUALLY USES
De-escalation  ·  Incident logs  ·  Training new hires  ·  Spanish  ·  Standing 8–10 hour shifts  ·  Radio / headset brevity

ALEX MORALES
Chicago, IL  ·  (555) 017-4421  ·  alex.morales@email.com
Passport valid through Nov 2031  ·  Basic ASL  ·  Willing to relocate within 5 days of graduation

SAFETY AND SERVICE PROFILE
Emergency department tech moving to cabin crew. Five years of triaging upset families, enforcing clinical rules, and staying when the board is red. The uniform changes. The work does not.

EXPERIENCE
Emergency Department Technician — St. Helen Medical Center, Chicago, IL
Jan 2021 – Present
• Kept 12–18 patients and families oriented during waits of 4+ hours without promising what I could not control
• Enforced visitor, PPE, and safety rules with physicians in the room — the rule did not move because someone was important
• Called out my own charting error the same shift and corrected it before it reached the next nurse
• Lifted, transferred, and stood for 12-hour shifts; zero attendance issues in 24 months

Patient Transporter — St. Helen Medical Center, Chicago, IL
Sep 2019 – Jan 2021
• Moved patients on tight OR schedules; radioed delays instead of disappearing
• Learned names, not bed numbers, on repeat transfers

US Army — 68W Combat Medic (Honorably Discharged)
Jun 2015 – Jun 2019
• Treated under noise and time pressure; wrote the note before I sat down
• Trained junior medics on kit layout so the next person could find anything in the dark

EDUCATION
EMT-Basic, Illinois  ·  High School Diploma, 2015

SKILLS THE CABIN ACTUALLY USES
Triage language  ·  Family de-escalation  ·  Documentation  ·  12-hour endurance  ·  Following a protocol when it is unpopular

[Date]

Inflight Recruiting
American Airlines
[Leave the address blank if the form is upload-only]

I am applying for Flight Attendant Trainee. I do not need a speech about destinations. I already do this job in another uniform: safety first, then the person having a worse day than mine.

At [current workplace], I [one STAR in four lines: situation, what was at risk, what you did with your hands, how it ended for the other person]. That is the cabin. The fuselage is new.

I can report to an assigned base within five days of graduation. My passport is valid through 31 December 2027. I have six stories ready for the video and the DFW day; I will not spend either of those asking about jumpseats.

Thank you for the review.

[Full name]
[Phone]
[Email]

24-MONTH WORK / SCHOOL HISTORY
American (and most mainline ATS forms) want month and year, not “2023–present” with a shrug. Fill this first, then copy into the application.

[Job title] — [Employer], [City, ST]
[Mon YYYY] – [Mon YYYY or Present]
Hours per week:
Why you left (one sentence, no bitterness):
Manager name / phone (only if the form asks):

[Job title] — [Employer], [City, ST]
[Mon YYYY] – [Mon YYYY]
Hours per week:
Why you left:

[School, if it fills a gap] — [School name]
[Mon YYYY] – [Mon YYYY]
Program / diploma:

GAP (if any)
[Mon YYYY] – [Mon YYYY]
One sentence: caregiving, layoff, move, medical. Do not leave a silent hole.

CHECK BEFORE YOU HIT SUBMIT
[ ] Every month in the last 24 is accounted for
[ ] Passport expiration is typed the way the form asked (through 31 Dec 2027 for American)
[ ] Phone number will actually ring during the 72-hour video window
[ ] No “see resume” in a required field

UNTIL THE WINGS · OPENING-NIGHT TASK LIST
American target this cycle: 5 Oct 2026. Dates have already slipped. Do not live on the clock.

72 HOURS BEFORE
[ ] jobs.aa.com login works on the laptop you will use
[ ] One-page resume saved as PDF and .docx
[ ] 24-month work/school history with month/year, no silent gaps
[ ] Passport expiration typed: through 31 December 2027
[ ] Phone that will ring during the 72-hour video window
[ ] Quiet room, charger, camera at eye level, plain wall
[ ] Six STAR stories spoken out loud once (not memorized as a speech)

THE NIGHT IT OPENS
[ ] Apply from the laptop, not a phone in a parking lot
[ ] Read every required field. “See resume” fails ATS
[ ] Submit. Do not wait for “tomorrow morning”
[ ] Screenshot the confirmation number
[ ] If the site 500s: wait, retry, do not create a second profile
[ ] Start AON the same sitting if the email is already there

AFTER YOU SUBMIT
[ ] Watch email and spam for 72 hours
[ ] Do not quit a job on “in review”
[ ] Do not post your status in a Facebook group for strangers to diagnose

UNTIL THE WINGS · STAR CARD
Say it in 90 seconds. If you cannot, you do not have a story. You have a vibe.

S  Situation — one sentence. Place, time, who.
T  Task / threat — what was at risk if you did nothing.
A  Action — what YOU did with your hands. Not “we.” Not “the team.”
R  Result — how it ended for the other person. Number if you have one.

THE SIX YOU NEED
1. Angry customer (wrong, loud, or both)
2. A rule you enforced when it cost you
3. Teammate conflict you did not leak
4. Last-minute change you absorbed
5. A mistake you owned in public
6. A time you stayed

NEVER SAY
Travel benefits · jumpseating · Cancun · crash pads · pay · “I love to travel”
A FAR you invented · a ramble that never answers the question they asked

ALWAYS
Use the recruiter’s name. Repeat the question. Stop talking. Safety first, then service.

WHY AMERICAN (one breath)
Network, bases, 2027 training pipeline, safety-then-care. Not “largest airline.”

UNTIL THE WINGS · VIDEO / MEET ME
American: you typically get one attempt. Finish inside 72 hours.

ROOM
[ ] Laptop, not a phone
[ ] Camera at eye line. Books under it if needed
[ ] Light on your face, not a window behind you
[ ] Plain wall. No flags, no laundry, no other people
[ ] Headphones only if the mic on the laptop is trash — test both
[ ] Do not sit in a car. Do not sit in a bed.

LOOK
Same energy as DFW: solid color, hair up if it falls past the shoulders, no extra piercings, tattoos covered if they would show in a crew blouse.

THE TAKE
[ ] Look at the camera, not your own face
[ ] Smile with the first word, not after
[ ] 90-second STAR. Stop. Silence is better than a second story
[ ] If you freeze: breathe, say the question back, start the S
[ ] Do not read notes. A sticky with three words is the max

IF IT BREAKS
[ ] Screenshot the error
[ ] Email the address in the invite the same hour
[ ] Floor reports: people who wrote immediately were sometimes reset. People who waited were not

UNTIL THE WINGS · DFW DAY PACK
Your invite email beats this list if they fight.

ON YOUR PERSON
[ ] Passport valid through 31 Dec 2027 — the actual book
[ ] Second photo ID (license)
[ ] Social Security card in a zip pocket (CJO paperwork, not a lobby prop)
[ ] Phone + charger
[ ] Mints. Not gum in the room
[ ] Lint roller
[ ] Hair pins / covering makeup if you have tattoos that could show
[ ] Resume ONLY if the email asked. 2026 classes were told not to bring extras

THE BAG (it stays in a luggage room; take it to campus)
[ ] Interview suit, already worn around a block
[ ] Closed-toe shoes you have stood in for two hours
[ ] Backup blouse/shirt in case of a spill on the inbound
[ ] Change of clothes for the flight home (business casual)
[ ] Underwear, socks, toothbrush — delays happen
[ ] Umbrella (Dallas)
[ ] Small steamer or wrinkle-release if you flew in the night before

DO NOT
[ ] Leave the suitcase at the hotel unless you have a retrieval plan
[ ] Wear new stilettos
[ ] Bring a water bottle you expect to keep in the room
[ ] Eat coffee or tomato over a white shirt on a same-day inbound

DAY-OF ORDER
Night before: eat, sleep, schedule the hotel shuttle to Skyview
Morning: real breakfast (they may not feed you for hours)
Arrive 15–30 minutes before check-in, not two hours
Hydrate before you walk in
Names. Eyes. Do not run the room.

UNTIL THE WINGS · AA TRAINING PACK
Official FAQ (verify on flightattendants.aa.com/faq.html):
  1 personal item + 1 carry-on + up to 3 checked bags
  50 lb each. Overweight is on you ($100 as last published).
Housing: single occupancy, provided. Meals: 3/day, provided. Pay: none.
Base assigned week 3. Report within 5 days of graduation.

DOCUMENTS (carry-on, not checked)
[ ] Passport
[ ] Second ID + Social Security card
[ ] Banking details for later pay
[ ] Printed class emails / packing addendum they sent YOU
[ ] Any vaccination or I-9 docs the email named

CLOTHES — BUSINESS CASUAL, EVERY CLASS DAY
They are dressing you for the line, not for a campus hoodie.
[ ] 7–10 professional bottoms (slacks; skirts knee or longer)
[ ] 7–10 tops that cover tattoos and midriff
[ ] Closed-toe flats for drills. Not new heels. CQ notes: flats for drills
[ ] One nicer outfit for photos / graduation week
[ ] Workout clothes + sneakers (campus has a gym and you will need the hour)
[ ] Sleep clothes, robe or long shirt (you have a roommate-free room; you still walk halls)
[ ] Layers. DFW classrooms swing cold
[ ] No ripped jeans, no shorts, no novelty prints to class

GROOMING
[ ] Hair that can be secured every morning
[ ] Tattoo cover that lasts 10 hours (practice at home)
[ ] Nail kit, lint roller, steamer, stain wipe
[ ] Spare hosiery / black socks in quantity

STUDY
[ ] Highlighters, index cards, a cheap notebook
[ ] Quiet headphones
[ ] Phone charger + brick. Do not be the person asking nightly
[ ] Watch with a second hand (medicals)

SURVIVAL THE FLOOR SWEARS BY
[ ] Vitamins, blister pads, ibuprofen you already tolerate
[ ] Reusable water bottle for the room (not always in class)
[ ] Snacks you can eat at 11 p.m. after a KSV
[ ] Laundry soap / quarters plan as the class email describes
[ ] A small first-aid pouch
[ ] Underwear for 7 weeks if you hate laundry night. Overpack this. Underpack novelty.

LEAVE AT HOME
Extra shoes “just in case.” A printer. Your whole makeup counter. Drama.

MONEY
[ ] Cash buffer for 7 unpaid weeks + first reserve month + overweight if you mispack
[ ] Do not buy the line bag the night before IOE — but do not bring three hard-shells either

UNTIL THE WINGS · FIRST 3-DAY / RESERVE BAG
Pack this the night you get a base. Live out of it.

ALWAYS (personal item + crew carry-on)
[ ] Passport + crew ID + company device, charged
[ ] Watch with a second hand
[ ] Spare uniform shirt (spills are the job)
[ ] Flats or approved duty shoes you can walk a terminal in
[ ] One layover outfit that can be seen in a hotel lobby
[ ] Workout kit
[ ] Pajamas / something you can sleep in on a crew-rest leg
[ ] Toiletry pouch: toothbrush, deodorant, lip balm, mist, meds you already take
[ ] Chargers in one zip pouch, not loose
[ ] Extra underwear — two pair per day is the floor joke because it is true
[ ] Swimsuit (pool hotels, and you will forget this once)
[ ] Sandals + sneakers. Weather is a surprise on reserve
[ ] Black puffer that compresses (winter) or a light layer (summer)
[ ] Stain wipe, sewing kit, safety pins, extra hosiery
[ ] Earplugs, eye mask
[ ] Protein you will actually eat at 4 a.m.

RESERVE EXTRA
[ ] 2-hour (or 3-hour co-terminal) report plan written on a card: parking, bag, commute
[ ] Crash-pad lock/code, not in the same photo as your ID
[ ] Cash / card that works at 2 a.m.
[ ] A second uniform if your base weather swings

DO NOT
[ ] A bag that only fits a 737 overhead on a good day
[ ] Novelty prints
[ ] New shoes on day one
[ ] Your entire skincare fridge

UNTIL THE WINGS · APPEARANCE CHECK
Official in-person (flightattendants.aa.com) — confirm before your date.

ATTIRE
[ ] Men: suit, tie, polished closed-toe shoes
[ ] Women: pant or skirt suit, or professional dress, knee or longer, closed-toe
[ ] Moderate heels or flats. Not platforms. Not new stilettos

HAIR AND FACE
[ ] Hair neat. Below the shoulders = secured
[ ] Facial hair ¼ inch to 1 inch, clean — or clean-shaven
[ ] Makeup if worn looks like a person, not a filter

TATTOOS AND JEWELRY
[ ] No visible tattoos or body art
[ ] Cover is professional makeup that lasts the day — not a bandage, not a fashion sleeve
[ ] One earring per lobe. No gauges. No facial piercings. No tooth gems

FLOOR ADD-ONS
[ ] Walked in the shoes
[ ] Lint-rolled
[ ] No cologne that fills the shuttle
[ ] Nails short and clean
[ ] Travel clothes on the AA inbound are not sweats or ripped jeans

IF ANY BOX FAILS, FIX IT BEFORE THE SHUTTLE. THE DOOR IS A FILTER.